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Customer Profiling and Service Styles Workshop


Wednesday 29 June 2022
10am - 12:30pm


Newcastle University Business School

As a designer/maker you will all have had experiences with customers that have left you feeling very positive and satisfied, particularly if you have established a good relationship with an ideal client. However, we also know that there are situations when we come across customers who are not the ideal client, and maybe times when we are not the ideal seller. In this highly interactive workshop, we will explore and act out a variety of customer and seller personas. You will leave with increased confidence to handle all customer encounters to ensure a positive outcome and some handy hints and tips on what might work for you and your business.  


Facilitator: Viv Wiggins is a freelance actor and drama facilitator. Her portfolio varies from live and online theatre events, live and online host for workshops and training, corporate and medical roleplay, voice over work and e-learning content for a wide range of national industries two charities for adults with additional needs.  Viv is a real people watcher and a natural communicator at all levels. This allows her to combine her own experiences and more importantly yours, to create an engaging, fun and informative session in a safe space. Viv very much looks forward to meeting you all and helping to prime your Pop-up future. 


Places are limited to 20 – If you would like to attend please sign up here